Firehouse Subs West Bend Center

Elizabeth Kremer

3 months ago

While I love the food here (subs are excellent, addition of fries recently has been awesome!), the service is exceptionally slow! I work in the area and have waited 10-15 minutes for a sub mid-week. On a Saturday, I waited 25 minutes. This leads to lots of patrons sitting around with irritated looks on their faces as they wait for their food. I’m to the point where if I don’t have a gift card I don’t go. There are other good sub shops in town with better, quicker service.

Jenarae Vinci-Bell

7 months ago

Came in with my husband and two kids to use 3 kid’s combo coupons—three kids subs, three Rice Krispie treats, three small sodas, and three fire hats. Guy was struggling to put those three orders into the register, which was no big deal as it was clear he was learning. That being said, the rest of the service was awful. They only packed the subs, so I had to ask for the cups and Rice Krispie treats. Then we realized they also forgot the hats, so my husband went to ask for those, and as he’s walking to where they disappeared to in the back, we hear them laughing about how they had previously forgotten subs in another person’s order. Extremely unprofessional, and honestly quite sad that it was that difficult to remember four simple items for each meal. Yikes.

DENNY GORDON

9 months ago

ALWAYS BEEN A SUBWAY GIRL.. I LOVE TO SEE THE VEGGIES & MEAT CHOICES.. I LOVE CHOOSING MY OWN VEGGIES.. STAFF DIDN'T SEEM HAPPY TO BE THERE & I ASKED FOR YELLOW MUSTARD ONLY NOTHING ELSE & I GOT OTHER STUFF ON IT & I COULDN'T EAT IT

Bob Posont

3 years ago

Spoke with Sharon, the owner, for a party box to be picked up sat at 1pm. Sharon was very nice to work with. Very knowledgeable. On Sat I got there at 1230pm and it was ready. Guy said he just finished it. Ate at 6pm and everything was fresh, very nice presentation, even had trash bags thrown in. Very impressed. Thank you so much. 5 star!

Hannah Kane

8 years ago

Even though they just opened, I had a genuinely great experience. I order straight off the menu when trying a new place, a d the veggie sandwich is amazing as-is, plus mushrooms. Service was very friendly and quite speedy, despite it being peak lunchtime AND a hot sandwich. Definitely off to a good start.