Landmark Credit Union

Seek God First

2 months ago

Out of ALLLL the banks and credit unions that I could've gone to, I should have NEVER gone to this one!!

Jon Prywes

a year ago

Went to use the ATM for the first time in about a year, only to see a message on screen that "This ATM is not dispensing cash". YOU HAD ONE JOB. This is not the first time this has happened either. 5 stars for Kwik Trip----who has a reliable, fully functional, fee-free ATM when I need it. Landmark, not so much.

Christine Jackson

a year ago

I’ve had nothing but GREAT CUSTOMER SERVICE at this location. Whether I’m making a loan payment, a deposit, requesting change the customer service has been excellent. I have been to other locations and the customer service and friendliness is just not the same. So a lot of time I will drive from the north side to come where the best customer service is❣️❣️❣️

Bradley Hall

a year ago

Based off of several interactions with this location specifically. Tellers dont do their jobs right. Went in for the change machine but noticed i needed a atm card to use it so i discussed with a teller that i have a savings account there, but never had a card for it. They didn’t seem to believe me at first but after further discussion they realized they could get one for me started in the computer. They took a while doing whatever they did and then just told me i was good to go, it would come in the mail 7-10 business days. It never came over the next three weeks. I finally called the corporate number and told the rep what was going on and he saw that they never did anything or put any request in for me to receive a card. Took over a month to get a card for my own account. Ridiculous

Kc Dembowiak

2 years ago

I have been a long time landmark credit union customer. I opened my account when they only had 1 branch. I have my business account as well as personal accounts with them for a Very Long time. Well the Greenfield WI branch has now delivered such bad service that I am leaving after all these years. The branch manager white lady is Terrible!! Recent issues that caused me to leave are the following. I needed a new debit card. They informed me that they do this in house and it would be simple and that I could wait and they would get it done. I asked if I could leave and comeback they said no problem. Well I came back and picked it up and when I tried to activate it they would not allow me to do so. I went back to the Greenfield branch and let them know what the issues was. They asked where I got this since they never seen it being issued on there end, I explained that I received from this branch. They said there was a problem and they would need to issue another new one and this could take a couple of days. I said that this is a business card and I need to purchase things that I already could not. I expressed very strongly that if I did not get one that day I was going to leave the bank......It took 3 more call from the manager of the Greenfield branch to finally get one. Next I went in there today to deposit business checks from the business. There was 9 checks, this took over 15 min and they said there was a problem with one of the checks since it had 2 different inks on it. I explained that maybe the pen went out when writing. The teller said that she was going to call the manager. The same lady that gave me a hard time last time about the debit card. When she. came out I said that I thought that this is not right. Apparently she did not like my tone and said "I don't like you tone and if you don't change it you can leave". Well I did and withdrew my proceeds from my business account. As soon as all my direct payments are changed over to the new bank I will be closing all my accounts with landmark Credit union since the manager of this branch does not appreciate my business any more. This is a Billion dollar company that cared about it customers when it was small but since becoming so big it has lost reality with the common middle class and customer service. I have another account at Chase bank and I have never ever been treated like this.